IT Infrastructure & Operations Manager

Khaled Ahmad
Bahameesh.

I design, deliver, and manage enterprise IT environments, including data centers, networks, IP telephony, and managed services. I also lead the technical teams and daily operations that keep those environments running.

Based in Saudi Arabia

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Experience

IT Infrastructure & Operations Manager

IT Associates Co. / January 2022 – present

I manage IT infrastructure and operations and have directed 50+ projects from design and sizing through execution. My role spans technical consultation, team leadership, service desk operations, and staff development.

Operations Manager

SAT Logistics & Marine Services / September 2017 – October 2021

I managed end-to-end shipping operations for shipments worldwide by air and sea, covering imports and exports, customs clearance, loading, and transport. I led this work for more than four years before moving into IT infrastructure and operations leadership.

Technical expertise

Enterprise systems.
Practical experience.

Data centers & infrastructure
Cooling systems, Eaton and APC UPS systems, AVTECH monitoring, Windows Server, Active Directory, DNS, and virtualization.
Networking & cybersecurity
Cisco, Ubiquiti, Aruba, Huawei, Sophos, FortiGate, Kaspersky, DrayTek, and MikroTik. Switches, routers, firewalls, and wireless access points.
IP telephony
Yeastar, Avaya, Grandstream, and Mitel.
Managed services & cloud productivity
Datto RMM, BMS PSA and service desk tools, IT Glue, Spanning Backup, Datto Endpoint Backup, Microsoft 365, and Google Workspace.
Physical security
CCTV and access control. Hikvision, Dahua, Wisenet, Honeywell, Suprema, ZKTeco, and 2N.

Certifications & training

Yeastar certifications: Certified Technician, Certified Cloud Associate, and Certified Integration Specialist. Technical training: Sophos Firewall Architecture V22.0 and Firewall Engineer V22.0, Datto RMM, BMS PSA, IT Glue, Uniview, and Spanning.

See my work

See how I’ve applied this experience to data center implementations, enterprise telephony, and managed IT services.

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